PremieRpet® Personal Data Protection and Privacy Policy

PremieRpet® is fully committed to transparency when it comes to handling and protection of personal data and customer rights.

PERSONAL DATA PROTECTION AND PRIVACY

This Policy was designed to ensure the privacy of our users, partners and collaborators, and the protection of your personal data. Personal information we collected is kept confidential, in compliance with best practices and applicable laws such as the Civil Rights Framework for Internet Use and the Brazilian General Data Protection Act.

Personal information collected from users, partners and collaborators helps PremieRpet® to provide better and safer products, services, surveys, interactive websites and shopping applications. It also enables us to offer you better products and services and a much more personalized navigation experience.

For further clarification and information, or to place a request, please contact us by e-mail at privacy@premierpet.com.br. Our team will be willing to assist you in every way possible.

As you keep navigating, you explicitly declare you have read and agree with our Data Protection and Publicity Policy.

Should you upload images onto our website, please avoid images with embedded location data (EXIF GPS). Visitors to the website can download and extract location data from such images.

INFORMATION WE COLLECT

PremieRpet® collects data provided by you when you fill out your user or visitor registration form, including to participate in surveys, promotions, awards or raffles, to purchase products, to apply for jobs or internships, to participate in Specific Projects, or when you sign up to receive our newsletters, download files, send messages to our CSS or share opinions in discussion fora published on PremieRpet® websites and applications. The following data will be collected: Name, ID, TPN, Marital Status, Profession, e-mail address, Telephone number(s), Profession, Age, Gender, Shopping Habits.

PremieRpet® may also automatically receive information when you visit our websites and applications. These include your Internet Protocol (IP) address, data collected from your browser, data collected by using cookies, pixel tags and other technologies, as well as the date and time of your visit and any pages you visited prior to visiting our websites and applications.

TRUTHFULNESS OF INFORMATION

You are fully responsible for the truthfulness and accuracy of any information or data you provide to PremieRpet®. We encourage you to keep your data up to date.

YOUR INFORMATION ON OUR WEBSITES AND APPLICATIONS

By filling out a registration form on our websites or mobile applications, for any reason, including to collaborate in Technical Research Projects, participate in surveys, promotions, awards, raffles, apply for job or internship positions, or when you sign up to receive newsletters, download files or send messages to our CSS, you agree to share your personal data, resumé, opinions, reviews and data provided in product and service surveys with PremieRpet®.

USE OF COOKIES

Cookies may be used to improve our websites and applications and to provide an enhanced navigation experience for users. We encourage you to read and familiarize yourself with our Cookie Policy.

PARTICIPATION IN RAFFLES, PROMOTIONS AND AWARDS

Should you receive any awards for participation in activities promoted by PremieRpet®, you explicitly agree and consent to public disclosure of your name, city of residence and award and/or token specifications, in compliance with Regulations. Participation in raffles, promotions and awards will be conditional on prior consent and agreement.

PARTICIPATION IN TECHNICAL RESEARCH

Should you collaborate with Technical Research conducted by PremieRpet®, you explicitly agree with this Privacy Policy.

HOW WE USE YOUR DATA

Data provided voluntarily by you can be used directly on PremieRpet® websites and applications, to fulfill our legal and contractual obligations, and to:

• Reply to your questions and respond to your requests;
• Send notice containing important information about our websites and applications, modifications of our terms, conditions and policies and/or any other management information;
• Send business information notice we feel to be of interest;
• Send invitations and communicate promotions and other customer relationship management initiatives;
• Enable your participation in PremieRpet® selection processes;
• Enable file downloads;
• General business objectives such as data analysis, audit processes, new product development, improvement of our websites, applications and services, identification of usage trends and measurement of communication effectiveness.

SENSITIVE INFORMATION

We do not request and ask you to not send us any sensitive personal information, including: racial or ethnic origin, political opinions, religious or philosophical beliefs, health conditions, criminal record or political party or trade union membership.

USE OF WEBSITES AND APPLICATIONS BY MINORS

PremieRpet® websites and applications, surveys, promotions, general information and projects are not targeted at and should not be used by minors. Minors must not share personal information through our websites and applications. When visiting/using PremieRpet® websites and applications and/or participating in surveys, promotions or projects, users must acknowledge not being under the age of 18. You may need to inform your date of birth.

RETENTION PERIOD

By using PremieRpet® websites and applications or taking part in our surveys, promotions or projects, you allow PremieRpet® to store your data, in line with the terms of this Policy.

PremieRpet® will store your personal data for the period that is necessary to fulfill legal and contractual obligations, exercise the company’s rights, safeguard PremieRpet® legitimate interests, conduct post contract evaluations and confirm/validate our surveys. You may update or cancel your PremieRpet® registration at any time.

To the extent permitted by applicable law and contractual terms, you may request complete erasure of your personal information from PremieRpet® database. If you so wish, a request must be sent by e-mail to privacy@premierpet.com.br. PremieRpet® will respond to your request within the terms and limits of applicable legislation in order to safeguard the company’s rights and obligations.

INFORMATION SAFETY

PremieRpet® employs procedures and safety systems to protect personal data collected and handled by the company against risks such as loss or unauthorized access, destruction, use, modification or unauthorized disclosure.

You must understand that no data collection, processing and storage system can be guaranteed to be 100% secure. PremieRpet® gives due care to protection of your personal data. Our data security systems are consistent with market standards to provide at least the same level of protection for personal and the company’s own data.

Should you question the safety of your interactions with PremieRpet®, please notify us immediately at privacy@premierpet.com.br.

PremieRpet® employees and contractors hired to provide services related to our websites and applications who have access to your information are bound to a confidentiality obligation and must use them only to the extent necessary to fulfill their functions and obligations to PremieRpet®.

WHEN WILL YOUR INFORMATION BE SHARED

Your information will be shared:

I – As deemed necessary for reasons of: (a) legal obligation; (b) compliance with court orders or litigation disclosure requirements; (c) responding to public authority or government requests; (d) fulfillment of our terms and conditions; (e) protection of our operations or those of any affiliated company; (f) protection of your and/or our privacy, security or property rights; and (g) mitigation of damages;
II – With other members of PremieRpet® corporate group for the purposes described in this Privacy Policy;
III – With third parties who provide services such as hosting of websites and applications, data analysis, infrastructure decisions, IT and information security services, customer services, e-mail delivery services, auditing services and other similar services required to enable third parties to fulfill their responsibilities;
IV – With other companies in case of corporate restructuring, merger, acquisition, joint venture, assignment, transfer or other total or partial disposition of our business, assets, in order to ensure adherence to the same principles and privacy terms established in this Policy.

THIRD-PARTY WEBSITES

This Privacy Policy does not contemplate and we shall not be responsible for privacy, information or other practices of any other third party, including any third-party website or link to third-party content contained on PremieRpet® website. The inclusion of links to a third-party website on PremieRpet® websites does not mean PremieRpet® endorses that third-party website.

YOUR RIGHTS

PremieRpet® guarantees you, the data subject of personal data we collect and handle, the following rights, in compliance to applicable law:

• Possibility to confirm collection and handling of your personal data;
• Access to your personal data;
• Possibility to request correction of incomplete, inaccurate or outdated data;
• Request of anonymization, deletion of unnecessary or excessive data or data handled in noncompliance with the Law;
• Request deletion of personal data, unless exceptions provided for in legislation apply;
• Request general information;
• Request information about entities we share your information with;
• Withdraw consent given in any Consent Term within the limits set by law.
Withdrawal of consent or request to erase or block data shall not affect data previously handled in our surveys and respective results. Likewise, participation in a PremieRpet® survey or project does not grant you any right of access to data derived from that survey or project.

POLICY CHANGES

Our Privacy Policy may be changed from time to time in order to better reflect legal dispositions and market changes, and in particular to enhance protection of your personal data. We are fully committed to keeping our Privacy Policy up-to-date.
Please read our Privacy Policy before providing or updating your personal data.

CONTACT US

For further clarification regarding our Privacy Policy and handling of information we collect, please contact us at privacy@premierpet.com.br.