PremieRpet® Customer Guarantee

PremieRpet® Customer Guarantee

Delivery of high-quality, fully reliable products is something we have been achieving successfully for more than 25 years.

We were the first company to implement 110% and 100% quality guarantee stamps in Super Premium and Premium Special products in Brazil.

Dissatisfied customers are entitled to a full refund.

PremieR and GoldeN product line: 110% customer satisfaction guarantee, as per quality assurance stamp. Meaning customers are entitled to a 10% bonus should they be eligible for refund.

Vitta Natural product line: 100% customer satisfaction guarantee, as per quality assurance stamp.
Customers may also opt for replacement with a different PremieRpet® product.
PremieRpet® trusts its product one hundred per cent and is more than willing to offer such benefits to customers!

PRODUCT REPLACEMENT

Customers may place a product replacement request through our customer support service channels. You may select the Contact Us option on this website or call PremieRpet® Replies – 0800 055 66 66 – Monday through Friday, from 8:30 am to 5:30 pm.
Social media: Instagram, Facebook, Twitter
E-mail contact: contato@premierpet.com.br
(customers may expect a response within 2 business days).

*Important notice: returned items must contain at least 50% of the original content. Products must be returned prior to expiration date.

REFUND POLICY

Refund requests must be placed by the customer through our customer support service channels:
PremieRpet® Replies – 0800 055 66 66 – Monday through Friday, from 8:30 am to 5:30 pm.
Social media: Instagram, Facebook, Twitter
E-mail contact: contato@premierpet.com.br
(customers may expect a reply within 2 business days)

Refunds will be made by bank transfer upon presentation of the corresponding purchase invoice.

Only products purchased from PremieRpet Ind e Com Ltda. distributors will be eligible for refund (pet shops, veterinary practices and physical or on-line stores specializing in dog and cat foods listed as official PremieRpet Ind e Com Ltda. distributors).

*Product replacements or cash refunds are limited to two packages of any PremieRpet® product and may only be requested twice per customer every six months.

PremieRpet® Replies does not take mobile phone calls.

Click here to access PremieRpet® Warranty Agreement.